Returns and Refunds Policy

Last updated: 25th May 2026

At Geeky Brickworks, we want you to be completely happy with your purchase. This policy explains your rights and how to return items if needed.

Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to cancel for any reason. You then have a further 14 days to return the items to us.

To cancel your order:

Email us at geekybrickworks@gmail.com with your order number and "I wish to cancel my order"Or contact us via the ‘Contact Us’ page

You don't need to give a reason, but we'd appreciate any feedback to help us improve.

How to Return Items

Once you have notified us of your cancellation we will email you with return instructions.

Return postage: You are responsible for the cost of returning items to us, unless the items are faulty. We recommend ROYAL MAIL TRACKED 48 for returns.

Refunds

We will process your refund within 14 days of receiving your returned items (or proof that you've sent them back). Refunds are made to your original payment method.

Your refund will include:

Full price of items returnedOriginal standard delivery cost (if returning all items from an order)

We may reduce your refund if items show signs of use beyond what's necessary to inspect them—similar to how you might handle items in a shop.

Items That Cannot Be Returned

Some items are exempt from the cooling-off period:

Personalised or custom-made items made to your specifications

Faulty or Damaged Items

If your item is faulty or arrives damaged, please contact us within 30 days for a full refund. We will also cover the return postage for faulty items.

After 30 days, we can offer repair or replacement under the Consumer Rights Act 2015. Please contact us at geekybrickworks@gmail.com with photos of the fault.

We will happily remedy any errors in custom or personalised items where the error was on our part. Errors made by you (such as spelling) or after any proofs have been agreed are not classed as faulty.

While we try and minimise them minor misalignments do occur when printing on small items and are not classed as faulty.

Exchanges

We don't offer direct exchanges.